Last updated: 27 August 2026

Thank you for shopping with Pocketful of Wonder. Because every order is a curated mystery box, please read this policy carefully before you buy. Completing checkout means you accept the terms below.

All sales are final

All of our products are mystery boxes. Because the contents are a surprise and are hand-picked for each order, all sales are final. We do not offer refunds, returns, or exchanges once an order has been placed, including if you decide you would prefer different items than the ones you received.

When you check out, you confirm that you understand the contents are chosen by us, that you cannot select specific items, and that your purchase is non-refundable.

Damaged or missing orders

We pack every box with care. If your order arrives damaged, or if there is a problem with what you received, we want to make it right. Please email us at nickers79@gmail.com within 7 days of delivery, with your order number and clear photos of the packaging and items. We review these on a case-by-case basis and will work with you to find a fair resolution, which may include a replacement where appropriate.

Lost or delayed shipments

Once an order ships, delivery times are controlled by the carrier. If your tracking shows a package as delivered but you have not received it, or your shipment appears lost in transit, contact us at nickers79@gmail.com and we will help you open an inquiry with the carrier.

Please contact us first

If anything is wrong with your order, please reach out to us before opening a payment dispute or chargeback. Almost every issue can be resolved quickly and directly. You can always reach us at nickers79@gmail.com.